Shipping policy

At MystHarbor, we are committed to delivering your Mice, Keyboards, and Headphones with reliability and care. Our logistics policy outlines the terms and procedures for shipping your orders.

Shipping Method

We offer a single, standardized shipping option: Standard Shipping. This service is available for all products in our catalog and ensures secure handling from our warehouse to your doorstep.

Shipping Costs

Standard Shipping is a paid service. There are no free shipping promotions or waivers available. The shipping fee is calculated based on the total weight of your order and your delivery address. You will see the exact shipping cost at checkout before completing your purchase.

Processing Time

Orders are processed within 1-2 business days after payment confirmation. During peak periods or promotional events, processing may take slightly longer. You will receive a confirmation email with tracking details once your order ships.

Delivery Time

Delivery times vary depending on your location. Typically, Standard Shipping takes between 5-10 business days for domestic addresses and 10-20 business days for international destinations. Please note that customs clearance may cause additional delays for international orders.

Order Tracking

Once your order is dispatched, a tracking number will be sent to the email address you provided. You can monitor your shipment’s progress using this number on our carrier’s website. For any tracking issues, please contact us at [email protected].

Shipping Restrictions

We currently ship to most countries and regions. However, some remote areas or locations with specific import regulations may not be eligible for delivery. If your address falls into a restricted zone, we will notify you promptly and provide a full refund.

Lost or Damaged Shipments

If your package is lost in transit or arrives damaged, please reach out to our support team at [email protected] within 7 days of the expected delivery date. We will investigate the issue and, if confirmed, arrange a replacement or refund as per our policy.

Contact Us

For any questions regarding your shipment or this policy, please email us at [email protected]. Our team is available to assist you with order-related inquiries.