Refund policy
At MystHarbor, we are committed to ensuring your satisfaction with every purchase of Mice, Keyboards, and Headphones. Please review our refund policy below, which applies to all orders placed through our online store.
Eligibility for Refunds
Refunds are available for items that are defective, damaged upon arrival, or not as described. To qualify, you must notify us within 14 days of receiving your order. Items must be returned in their original packaging, with all accessories and documentation included. We reserve the right to assess the condition of returned products before processing any refund.
Non-Refundable Items
The following are not eligible for refunds:
- Products that have been used, worn, or altered beyond initial inspection.
- Items damaged due to misuse, neglect, or improper handling.
- Software or digital content, including drivers or firmware, once downloaded.
- Clearance or final sale items, unless defective.
Return Process
To initiate a refund, please contact our support team at [email protected] with your order number and a description of the issue. We will provide you with a return authorization and shipping instructions. You are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping method, as MystHarbor is not liable for lost or damaged returns.
Refund Timeline
Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds are issued to the original payment method used at checkout. Please allow additional time for your bank or payment provider to post the funds to your account.
Exchanges
We do not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order. For defective items, we will replace the product at no additional cost after the return is processed.
Contact Us
If you have any questions about this policy, please email us at [email protected]. Our team is here to assist you with any concerns regarding your Mice, Keyboards, or Headphones purchase.