Faq
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are processed securely through encrypted payment gateways.
How long does shipping take?
Standard shipping typically takes 5–10 business days within the continental US. Expedited options are available at checkout. International shipping may take 10–20 business days depending on customs clearance.
Do you offer free shipping?
Yes, we offer free standard shipping on all orders over $50. This applies to mice, keyboards, and headphones shipped to eligible addresses.
Can I track my order?
Once your order is dispatched, you will receive a confirmation email with a tracking number. You can use this number on our carrier’s website to monitor your shipment’s progress.
What is your return policy?
We accept returns within 30 days of delivery for unused and unopened items in original packaging. Please contact us at [email protected] to initiate a return. Refunds are processed within 5–7 business days after we receive the returned item.
Are your products covered by a warranty?
All mice, keyboards, and headphones sold on MystHarbor come with a minimum 1-year manufacturer’s warranty against defects in materials and workmanship. For warranty claims, please email [email protected] with your order details.
How do I contact customer support?
For any questions or assistance, please email us at [email protected]. Our team typically responds within 24 hours on business days.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination. Please note that customs duties and taxes may apply and are the responsibility of the buyer.
Can I change or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to change or cancel an order, please email [email protected] as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped.
What should I do if my product arrives damaged?
If your item arrives damaged, please contact us within 48 hours of delivery at [email protected] with your order number and photos of the damage. We will arrange a replacement or refund promptly.